3CX – Your Communications System
3CX is a robust, fully equipped communications system, which allows you to communicate with your colleagues and customers - anywhere, anytime.
3CX Apps & Features
3CX Apps for Android & iOS Device
● Make and take calls from anywhere
● Video Conferencing
● Instant Messaging and Chat
● Answer Facebook messages
● Conference Calls
● Free VoIP calls with your smartphone
● Encrypted and Secure
User-friendly Web Client / Windows Desktop App
● Work from anywhere – multifunctional web app with inclusive UC features
● Call from your browser, control your IP phone or smartphone
● Answer customer queries from live chat, Facebook and SMS from one interface
● Video conferencing at the click of a button
● Native Windows Desktop App for calls
● Launch calls directly from your CRM
● Integrate seamlessly with MS Teams and MS 365
● View the status of your colleagues
3CX Live Chat: Next Level Customer Communications
● Chat with your customers on your website
● Create Chat queues
● Answer from your webclient or 3CX App
● Transfer chats to other team members
● Elevate a chat to a call or a video with a click
● Chat reporting available
● Chat monitoring feature for Managers!
Facebook Messenger Integration
● Integrate with your FB business page – All Messages are sent to your web client
● Agents can answer customer queries without having access to Facebook
● Forward to a queue with multiple agents
● Chat reports available per agent and queue
Send & Receive Business SMS / MMS
● Send SMS / MMS to your customers
● Route SMS to multiple agents so no message goes unanswered
● Keep personal mobile numbers private
Integrated Video Conferencing
● Free for up to 250 participants
● Initiate with a single click
● Video conference dial-in
● Create as a conference or a webinar
● Remote control assistance for quick & easy troubleshooting
● Pre-upload PDFs before meetings
● Includes a whiteboard
● Share your screen
● Polling tool
● Record your videos
● Includes chat